I remember a class I took back in college, in the final test was a question that I had to do a sentence with an acronym that has to do with the class, the remaining minutes seemed to be anxious and was difficult to answer because I was confused, I did answer but under pressure and the result answer was wrong.
This event is counted because that kind of confusion is happening in the store, we have our “leaders” that under pressure make the bad decisions and often these affect consumers as well as associated. Often these bad choices they made puts the work environment more hostile than usually is, the load is heavier, because of the flow of merchandise that sometimes are tje customers has no free passage, they get upset.
Decision making is something that should be taken with caution, many management have earned a bad reputation for this, no longer have the respect and trust of associates.
We need good leaders who care about the welfare and security of its members.