Here is an associate express something that occurred with a client and one of the famous decision of our “famous” Store Manager:
A client who always comes to the store to buy some specific items for some reason, he knew that the item was available before it was stocked in the sales floor, when he came to the store the item was not available, then he became so upset that the Store Manager decided that when the item was available one of the associate keep it from him in an are locked the department. This practice is prohibited for all associates, so this practice is allowed from some selected people? You can play with the policy of the store as the management do? There is no sense of respect, the great sense of integrity that they emphasize not exist. It’s just what they say, this looks like a dictatorship.
It concludes with a tone of annoyance, saying that all the management needs to be replaced from new ones.